Your letter, wherein you have requested to use the registered name of our firm in your advertising campaign, has been given to me for consideration.
We have always been pleased with the quality service you have provided to us in the past, and we are, in fact a, "satisfied customer."
However, it is not our company policy to authorise the use of our name in conjunction with any other product or service company. Therefore, we must decline your request.
Although it may be of a small consolation, we have always spoken well of your company and (service/product) when we receive direct inquiries, and we will continue to do so in the future.
Please do not hesitate to contact us if we can be of assistance to you in any other way.
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