Your letter, wherein you have requested to use the name of our firm in your print advertising campaign, has been given to me for consideration.
While we have always been pleased with the service you have provided to us and are, in fact a, "satisfied customer," it is against the policy of our company to authorize the use of our name in conjunction with any other product or service company. Therefore, I must decline your request.
Although it may be a small consolation, we have always spoken well of your product when direct inquiries have been made, and will continue to do so in the future.
If I can be of assistance to you in any other way, please let me know.