I received your letter, of ___________, 20 _, in which you state that your records indicate my present balance owing is $________.
As of ___________, 20 _, I did, in fact, have an outstanding balance of $ _______ on ___________, 20 _,, I mailed a check to the store in the amount of $ _______. When this payment failed to appear as a credit on my (date) bill, I telephoned the credit office and spoke with a young woman who, after locating a record of the payment, assured me that the credit would appear on the (date) bill.
I am enclosing a photo copy of my cashed check dated (date). I shall appreciate your prompt efforts in correcting this error in my account as soon as possible.
Thank you for your early attention to this matter.
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