Response To Claim Of Lost Merchandise

Date:_

To:_

Dear ________________:

Your (product/parcel) was (repaired/sent) on (date) and was shipped via (Courier, Air Mail, Etc) on (date). We can only assume that the (product/parcel) was lost in transit.

Upon receipt of your letter, we reported the loss immediately to the (freight company) and they are attempting to locate the (product/parcel). We should have a report back within ___ days.

If (freight company) is successful in locating your (product/parcel) then it will be forwarded to you promptly.

If, after ___ days, they have been unsuccessful, we will forward a check to you for the value of the (product/parcel).

We are sorry for the inconvenience this has caused you.

Yours truly,

____________________________

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