Apology For Late Refund

Dear____________:

After reading your letter of [date] , I can certainly understand why you are frustrated.

Please accept my apology for the delay in refunding your money for [basis of adjustment] Our bookkeeping department has been instructed to issue a check to you at once, which you should receive within a few days.

I am grateful that your letter was brought to my attention and I appreciate your perseverance in settling this matter. Once again, I am very sorry for the inconvenience this has caused you.

Yours truly,

_________________________

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